Terms of business

The following are extracts from our general terms of business.

1. Prices
Unless otherwise agreed prices are according to our price list. Pricing by line is according to the length of the target text. Estimates based on the length of the source text are not binding and do not constitute quotations.

2. Services
The client shall be liable for any deficiencies in the source text which are reproduced by the translation. If the purpose of the translation goes beyond the mere rendering of the contents of the source text, then the client shall inform us of the purpose and target group of the text. Subsequent changes or additions to the source text are deemed to be new orders and invoiced accordingly. Time permitting, translations are checked by a reader. Such editing, and English proofreading (first set of proofs), is free of charge.

3. Communication
The client shall nominate a contact to answer translators' questions. No responsibility can be taken for compliance with the terminology and style desired by the client unless appropriate background materials are provided.



4. Deadlines
Agreed delivery deadlines apply only if the source text is furnished at the agreed time and date. If we fall behind schedule a reasonable extension must be granted. In the event that such extension is not complied with, the client may withdraw from the contract. In the event of withdrawal the client shall remain liable for payment for all services rendered up to the time of withdrawal.

5. Payment
Invoices are payable within 14 days of receipt.

6. Liability
Any deficiencies in the translation must be notified to us within three weeks of delivery and not later than going to press. In the event of a justified complaint we must be given an opportunity to rectify the deficiencies in the translation. Should the translation remain deficient, the client shall be entitled to withdraw from the contract. Upon publication we assume liability for claims for damages up the amount of the agreed fees, provided that proofs have been submitted to us.

7. Confidentiality
We undertake to maintain strict confidentiality in respect of all texts submitted to us. The client must, however, inform us of any special confidentiality requirements. Unless otherwise agreed, source and target texts may be stored by us in electronic and hardcopy form.

8. Jurisdiction
All disputes shall be for the sole jurisdiction of the courts of Vienna.